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AMEPP®- SITE HELP

Hints on viewing the AMEPP website
Searching the AMEPP website
Redesign and Reorganise
Accessing downloadable documents
PDF - Portable Document Format
Help AMEPP to correct broken and outdated website links

This page is designed to help you use the AMEPP® website.

Hints on viewing the AMEPP website

To ensure that the AMEPP website meets the demands of all our visitors we may redesign and reorganise this website resulting in web pages with new locations.  We apologize for any inconvenience and recommend that you use the AMEPP SITE MAP to assist you.

Why do I have to scroll horizontally to see the entire page?
Our web site has been designed for a minimum screen resolution of 1024 x 768 pixels. If you are having trouble viewing the whole site - needing to scroll horizontally to see the entire page - we suggest you change the resolution of your screen to 1024 x 768 pixels or higher.

Why do some links open in a new window?
Links to pages within our website will always open in the same window. You can use the back button to go back to pages you have previously visited. Links to PDF files, other websites and to our search pages always open in a new window. This means that you can return to our website at any time without closing the new page.

Why is everything running so slowly today?
You will often experience slow response times when you use the internet. If this happens to you there are several things you can check out first:

Check other sites you use frequently, as often the entire internet is slow. If you find that other sites are also running slow try using our website outside the peak hours of 10am - 4pm (AEST)

If everything else seems okay and you think the problem is restricted to our site, please let us know by contacting us.

Some of the text seems to be the same or similar colour as the background which makes it very difficult to read.
You might find that the writing on some websites is difficult to read because it is the same or similar colour as the background. One possible reason is that you have selected certain colour preferences in Windows and/or your internet browser. You can change these preferences:

in Windows by going to Control Panel > Display

in Netscape by going to Edit > Preferences > Appearance > Colour

in Explorer by going to Tools > Internet Options > Colour.

Searching the AMEPP website

If you know exactly what you are looking for, but you're not sure where to find it, go straight to our search facility. You can do a site-wide, or 'global' search, or you can search within a particular section of the website. You may also find the AMEPP SITE MAP helpful.

Redesign and Reorganise

To ensure that the AMEPP website meets the demands of all our visitors we may redesign and reorganise this website resulting in web pages with new locations.  We apologize for any inconvenience and recommend that you use the AMEPP SITE MAP to assist you.

Accessing downloadable documents (PDF Format)

Application forms, newsletters and related material are available for download from this website. The majority are made available in the Adobe Acrobat Portable Document Format (PDF). PDF files can only be viewed using Adobe® Reader®. If you don't have Adobe® Reader® you can download from the Adobe® website . To make the best use of PDF files make sure you have the latest version Adobe® Reader® 7.0. Visit the Adobe® website for more information by clicking the icon below.

Visit Adobe or click the the following icon to get Adobe® Reader® 7.0 . Get Adobe Acrobat Reader 7.0

After you have installed Adobe® Reader® on your computer, whenever you click on a PDF download link it will automatically open the file for you in Adobe® Reader®.

PDF - Portable Document Format

Most of our material, including our search pages, is available as HTML web pages but some are published as PDF (Portable Document Format) files. We do this to protect the integrity of our documents and to provide a high quality document for printing when they are unsuitable for reading online. PDF files always open in a new window.

If, after reading our hints on using PDF files, you still have difficulty printing or downloading files, we recommend that you call AMEPP and we will post out a hard copy.

Accessibility and PDF files
Users with visual impairments who make use of text to speech software may encounter problems when using PDF files. If you are vision impaired, go to Adobe's screen-reader compatible download page by clicking here.

You may also find it helpful to download the Adobe Access plug-in which supports windows text reading programs. Click here to download the Adobe Access plug-in

For information and tools to help make Adobe PDF files accessible to users with visual disabilities go to Adobe's website at http://access.adobe.com/ .

How do I get PDF files to open more quickly?
Large PDF files may take a long time to open, depending on the speed of your internet connection. If you are having trouble opening a PDF file, try saving the file to the hard drive on your computer and opening it from there. It will open and print much more quickly .

How to save a PDF to your hard drive
Click on the link from our webpage. This leads to the file download page, headed "This file can be downloaded as a PDF file"

Hold your cursor over the file name and RIGHT click.

Select "Save target as" (in Internet Explorer) or "save link as" (in Netscape) and save it to the directory of your choice.

Go to Adobe Reader or your file manager and open the document.

Hints for reading PDF files
When you open a PDF file on our website it will open in a new window in your browser. Under your browser's toolbar, you will now see displayed the Adobe Reader toolbar. This has a range of tools you can use. For example:

Click the binoculars icon to search for any word .

A print button. See the next section for more detail about printing .

Change view (full page, fit to page or page width) by clicking the icons on the toolbar.

How do I print a PDF?
We suggest you always print PDF files by clicking on the printer button on the Adobe Reader toolbar. In some instances, you may find that you cannot print using the browser print menu or printer button.

How do I search for a name, word or phrase in a PDF file?
PDF files on the AMEPP websites are searchable. If you want to search for a particular word or phrase in a PDF file: Click the binoculars icon on the Adobe Reader toolbar. In the "Find" window, type in the word or phrase you are looking for and click on "Find" (You can restrict your search by selecting the boxes "Match whole word only" and "Match case"). The cursor will now jump to the first hit in the document of the word or phrase you have entered. To go to the next hit of the word or phrase, if you have Adobe Reader v4 or higher, click on the small binoculars icon if you have Adobe Reader v3, press Ctrl+G (Windows) or Command+G (Mac). Continue until the program tells you there are no more hits for the word or phrase.

Help AMEPP to correct broken and outdated website links

We would appreciate your assistance in correcting any broken or outdated link to our website.  Please take a moment to contact us directly at CONTACT AMEPP or e-mail AMEPP a message at SUBMIT AN ENQUIRY to provide us with both the full Internet address (URL) for the page(s) you found the broken link on and the URL of the page(s) on amepp.com or amepp.com.au that the link is pointing to (both are important for us to make quick and accurate corrections).  

For any comments or suggestions about the AMEPP website, use the CONTACT AMEPP or SUBMIT AN ENQUIRY link found on the global navigation on the left hand side of each page.

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